Learn how we do our work.

At ECUACARGAS, our human team is prepared to meet your needs for temporary storage and international freight transportation to the markets of Ecuador, Colombia, and Peru. Trust us to provide reliable and efficient service that meets your expectations. We're here to support you every step of the way.

Mission

Providing a secure and efficient environment for the storage and handling of goods, offering comprehensive logistics solutions to our clients. We are committed to expediting customs processes, minimizing waiting times, and ensuring the integrity of goods, while adhering to the highest standards of quality and service. Our goal is to facilitate international trade, optimize the supply chain, and exceed our customers' expectations in every interaction.

Vision

To become specialized leaders in Data Asset Management, ensuring the foreign trade operations our clients require. We strive to provide innovative solutions and quality services that maximize efficiency, safety, and transparency in managing data assets related to international trade. We aspire to be recognized as our clients' preferred partner, exceeding their expectations and contributing to the growth and success of their businesses in an ever-evolving environment.

Our Values

Responsibility

We ensure rigorous compliance with our duties, meticulously verifying each stage of the logistics chain. We are committed to ensuring the highest quality in every aspect of our operations, from reception to delivery and beyond. We highly value the trust our customers place in us and work diligently to maintain it, paying attention to every detail and providing a reliable and professional service at all times.

Perseverance

We recognize that maintaining a standard of superior quality requires constant effort, continuous improvement, and giving our best at all times. We commit to exceeding expectations through a daily focus on excellence and continuous enhancement.

Teamwork

We foster a spirit of collaboration and support each other to ensure the timely fulfillment of our duties. We are committed to working under a robust process management system to deliver an exceptional service.

Focused on You: Our service revolves around your satisfaction.

We tirelessly work each day because you are our reason for being. Customer satisfaction is our top priority, and we continually strive to provide you with exceptional service on every occasion. Your trust in us drives us to exceed your expectations, and we are committed to maintaining high standards of quality at every step of the process. We are dedicated to your satisfaction and work diligently to ensure you receive the best possible service. We value your support and trust in us and will do everything in our power to continue earning them in every interaction.

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Ecuacargas operates under a process-oriented approach.

Learn about the 6 key aspects of our process approach.

1.- Identification and Documentation:

We identify and clearly define the key processes of the ECUACARGAS organization, including their objectives, activities, roles, and associated responsibilities.

2.- Process Mapping:

We create a process map that illustrates the logical sequence of processes and how they interrelate with each other.

3.- Continuous Improvement:

We seek opportunities for improvement in existing processes through performance evaluation, data analysis, and feedback from participants.

4.- Efficiency and Effectiveness:

We aim to optimize processes to achieve greater efficiency and effectiveness, reducing time, costs, and errors.

5.- Customer-Centric Approach:

We design processes with the needs and expectations of customers in mind, aiming to provide added value and satisfaction.

6.- Collaboration and Communication:

We promote collaboration and effective communication among different roles and departments involved in the processes, seeking integration and a harmonious workflow.