Data Protection Policy

Article 66, numeral 19 of the Constitution of the Republic of Ecuador, which recognizes and guarantees individuals the right to the protection of personal data, including access and decision-making regarding information and data of this nature, as well as their corresponding protection. The collection, filing, processing, distribution, or dissemination of this personal data will require the authorization of the owner or the mandate of the law.

1. By the consent of the owner for one or more purposes.

2. When carried out in compliance with a legal obligation.

3. In compliance with a court order, observing the principles of this law.

5. For the execution of pre-contractual measures at the request of the owner or for the fulfillment of contractual obligations pursued by the data controller, processor, or a third party legally authorized.

7. For the processing of personal data contained in public access databases.

8. To satisfy a legitimate interest of the data controller or a third party, provided that the fundamental rights or interests of the owners are not overridden in accordance with the provisions of this law.

Based on their legitimate interest, Ecuacargas consults, processes, and analyzes user/customer preferences to offer products and services for their consideration.

No data will be processed for a purpose other than those indicated.

During the registration process, the following personal data will be collected:

▪ First and last name

▪ Personal and professional contact information (phone, cell phone, ID, email, date of birth, city, and country of residence) 

• Position.

• Economic sector to which it belongs, etc.

Additionally, at the time of registration, the following data will be stored: 

▪ Date and time of registration 

▪ Browser used 

▪ Operating system 

During the registration process, the user's consent for the processing of this data will be obtained, as explained in Section 3.

• Access: the owner or interested party can know which personal data are processed by Ecuacargas. 

• Rectification and updating: the owner or interested party can modify or update their personal data. 

• Deletion: the owner or interested party can request the deletion of their personal data when:

     • It is not necessary or relevant for the purpose for which it was initially collected; or, in turn, if the owner or interested party has no active products, services, or obligations with Ecuacargas. 

      • The conservation period has expired. 

      • Consent is revoked or the owner indicates that it has not been granted.

      • It does not contravene regulatory requirements. 

• Opposition: the owner or interested party can oppose or refuse the use of their personal data when: 

      • Their rights and fundamental freedoms are affected. 

      • The law allows its exercise. 

      • The processing is for purposes other than those for which it was collected and/or is not necessary to maintain the contractual relationship. 

      • In other cases established by the Organic Law of Personal Data Protection.

This right can be exercised as long as it does not involve public information, public interest, or processing ordered by law.

You can communicate to us in writing by email or by going to atencioncliente@ecuacargas.com, the revocation of consent or opposition to storage.