1. User Declaration when using the ecuacargas website

The user declares to be of legal age and to have legal capacity to contract and not to have any impediment under the laws of Ecuador and applicable jurisdictions, and agrees to use the SITE for a lawful purpose.

If you do not agree, please refrain from using the SITE. Access to our website implies the User's acceptance and understanding of the Terms and Conditions.

In addition to the other prohibitions established in the Terms of Service, you are prohibited from using the website or its content:

i) for any illegal purpose.

ii) to solicit others to perform or participate in illegal acts.

iii) to violate any international or national regulation or law.

iv) to infringe upon our intellectual property rights or the intellectual property rights of third parties on this site.

2. Policy on Intellectual Property Protection of the Site

The intellectual property rights that include this website, such as images, artistic creations, logos, information expressed by any means or medium, are owned by ECUACARGAS S.A., which holds all intellectual and industrial property rights of this website, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software or text; trademarks or logos, color combinations, structure and design, selection of materials used, programs necessary for its operation, access, and use, etc. Copyright, trademarks, patents, website designs, and utility models, along with all related rights, are property of ECUACARGAS S.A. The Organic Code of the Social Economy of Knowledge, Creativity, and Innovation published in Supplement ROF 899 of December 9, 2016, regulates and protects copyright and intellectual property in Ecuador. Infringement of ECUACARGAS's rights is sanctioned by the Law in accordance with the harm caused to the Intellectual Property of this site. The reproduction, distribution, and public communication, including making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorization of ECUACARGAS S.A., are expressly prohibited. The USER commits to respecting the Intellectual and Industrial Property rights owned by ECUACARGAS S.A..

3. Privacy or Confidentiality Policy for Personal Data of Our Customers

ECUACARGAS S.A. guarantees the security of its customers' information, which travels encrypted to our secure site and is handled in a way that cannot be deciphered by external agents. It is noted to our customers that by entering their personal data on our website, they authorize our company to use them for statistical purposes, sales analysis, as well as to offer promotions during any time of the year. Our Data Privacy Policy is governed by the provisions of Art. 66, numeral 19 of the Constitution of the Republic, and the principles of the Organic Law for Data Protection, which regulates the protection of personal data in the Republic of Ecuador. Our customers are informed that their personal information will be used for statistical purposes and treated with the utmost confidentiality. We provide access to our Data Privacy Policy.

4. Availability and Prices

Prices are expressed on the website in USD (United States dollars). ECUACARGAS S.A. ensures the availability of the products and services displayed on the portal. In the event of a situation outside the normal course of business operations, ECUACARGAS S.A. will promptly inform its customers via the email address provided by each customer through the contact form in the 'Contact Us' section, or through a customer service call, regarding the situation beyond our control, indicating the time for resolution or possible options for the situation presented.

5. Limitation and Liability

The prices of our services are subject to change without prior notice. We reserve the right at any time to modify or discontinue the availability of services. We are not liable to you or to any third party for any modification, price change, suspension, or discontinuation of the product and/or service.

6. Modification of Services and Prices:

The customer agrees to pay the purchase order placed through the portal in full. The current payment method is through online banking for payments with SENAE and for digital products with PayPal. Your payment will be validated by our treasurer within a maximum period of twenty-four (24) hours. If the transaction is carried out during the weekend (Friday, Saturday, Sunday), it will be validated starting from the first business day of the following week. Once the payment has been validated, you will be notified by email of the approval of your service.

7. Consumer Protection

We commit to strict compliance with the legal regulations established in the Organic Law of Consumer Protection and the Organic Law of Personal Data Protection of Ecuador.

8. Unforeseen Situations

Any situation not foreseen in these policies will be resolved by our Customer Service Center. At all times, compliance with our agreements will be verified under the philosophy of maximum customer satisfaction, understanding that there will be external factors beyond our control that may hinder us from fulfilling our purpose. For any inquiries, the customer can contact our Customer Service Center by sending an email to atencioncliente@ecuacargas.com.

9. Applicable Law and Jurisdiction

The ECUACARGAS S.A. website will be governed by the current Ecuadorian regulations. The customer agrees that all matters related to the use and access of the site, including conflicts, will be governed by the laws of the Republic of Ecuador and will be subject to the judges and courts of Ecuador, regardless of provisions on conflict of laws.

10. Modification of Terms and Conditions

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our discretion, to update, change, or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to frequently review our website to check for these changes. Continued use or access to our website or the Service after any changes to the Terms of Service are posted constitutes acceptance of those changes.